Frequently Asked Questions
Everything you need to know about ALM Busy Circuits products, shipping, and technical support.
Where are ALM Busy Circuits products manufactured?
All ALM Busy Circuits modules and devices are designed and manufactured in the United Kingdom to the highest quality standards, ensuring professional-grade performance for your modular setup.
Do you ship internationally and what are the costs?
Yes, we ship worldwide. Shipping costs are calculated at checkout based on your location and the weight of your order. Please note that international customers are responsible for any local import duties or taxes.
What is the warranty policy on electronic modules?
We offer a 2-year warranty from the date of purchase against manufacturing defects. This does not cover damage caused by incorrect power connection, physical abuse, or unauthorized modifications.
How do I update the firmware on my ALM module?
Firmware updates are typically handled via the USB port on the module or through an audio file interface. Detailed instructions and the latest firmware files can be found in the 'Support' section of our website.
What is your return policy for web store orders?
Unopened and unused items can be returned within 14 days of receipt for a full refund, excluding shipping costs. Please contact our support team to obtain a Return Merchandise Authorization (RMA) before shipping items back.
Are power cables included with Eurorack modules?
Yes, every Eurorack module ships with a standard 10-to-16 pin ribbon power cable and a set of M3 mounting screws so you can integrate it into your system immediately.